Returns Policy

• Returning Items: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you recieved an incorrect or defective item, etc.). Sometimes we may have to part ship your order. We do not always inform the customer that your goods will be part shipped, as typically we will send the remainder of your order shortly after. We will not refund shipping costs if you are unhappy with an order because it has been part shipped.  Please contact Bathards Bridal to arrange collection and to advice you are sending goods back. We do not refund for any reason a result of your error or goods you do not want any more.
• Time Scale for refunds: You should expect to recieve your refund within four weeks of us recieving your package, however, in many cases you will receive a refund more quickly.
  
• Notifying us of returns: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
• Any bespoke orders (such as wedding dresses or bridesmaid dresses) made to measure and made to order will not be accepted for returns or refunds.
• Measurements: When talking your own dress measurements, please allow for 'movement and give' as the dress will be made as per your measurements. We can not accept any returns for dresses that do not fit properly based on measurements provided - either too small or too large.
• The dresses:  Each dress is unique and Bathards Bridal have the made bespoke as per customer requirements.   Images of dresses are for illustrative purposes only and as each dress is hand made, we can not gaurentee that it will match exactly to that of the image.
  

Shipping

• IMPORTANT:  Please check all goods once they have been delivered and check all packaging before you sign for the courier.  Please notify us that day if there are any problems or damage to your order.  If you do not tell us within the same delivery day then we can not give any refund/replacement.
• Delivery will be between 7-10 working days unless stated otherwise.
• We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
• For delivery outside the UK: When you place an order, we will estimate shipping and delivery dates for you based on the products order. Shipping quotes are based on weight and size per consignment. We will email you with a shipping quote once we have input your order.
• The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
• Recieving damaged items:  You have the same day of delivery to claim for damaged goods recieved from the courier.  Anytime over this we will not exchange or refund for the damaged items.  Please note we do use a 3rd party courier.

Terms:

• This store only holds your information. Once we recieve the order we will send you an email to say you order has been completed. This does not mean it has been dispatched. This means we have processed your order and is pending delivery. 
• Payments will be via Paypal or Google Express Cart
  
• Any urgent deliveries please contact our office to check stock availability. Our email address is sales@bathardsbridalshop.co.uk
• E and O.E - Errors and Omissions Excepted.